Refunds and Cancellations Polices

We understand that sometimes circumstances change, and refunds/cancellations may be requested. Please reference the following policies for more information.

Product Returns and Refunds

While we wish we could honor a return policy that resembles larger corporations such as Walmart, Target and Amazon, we unfortunately are a small business that would have detrimental effects from accepting products based solely on desire/need or a 30 to 90 day timeframe, and therefore all product sales are final.

With that being said, should your product arrive to you damaged or broken, or be unsatisfactory to your standards, you will have FIVE (5) business days from delivery/receipt of your item to submit a request for return.

  • Unsatisfactory workmanship: the product will be exchanged for a similar item of equal or lesser value, and we must receive the product in the same state it was shipped (i.e. no used, broken or damaged parts). We will provide a shipping label, and once we have received the product, we will issue a store credit for the original purchase price (minus any tax, processing and/or shipping fees).

  • Damaged/broken parts: the product will be exchanged for a similar item of equal or lesser value, or you may also request a refund (minus any tax, processing and/or shipping fees). You must submit pictures of the damaged part(s), and we will provide a shipping label for you to return the product. Once we have received the damaged/broken product, we will process your return and you should receive funds within 7-10 business days.

We get it! Sometimes it is easier to give in-person to people we know intimately. Should you have changed your mind on funding our initiatives, you will have 24-hours from the time of your payment to email us and receive a refund, minus any processing fees.

Please submit your refund request via email to: donations@ajcreativestudio.com with the subject “24 Hour Donation Refund Request”. Emails MUST be timestamped within 24-hours of the purchase time. Include your name, donation amount, and donation date in order for us to process your refund (your details are listed in the Donation Summary in your confirmation email). Once we have received your request via email, we will process your refund within 7-10 business days. After 24-hours, you can rest assured your gift will be used to support other individuals!

Donation Refunds

Class/Workshop/Trainings Refund Policy

Please visit our Cancellation Policy: Workshops and Classes page for more information.

What if I need more information?

If you have additional questions or need further support regarding AJ Creative Studio’s refund policies, please direct your questions to help@ajcreativestudio.com. Thanks!